Tearfund Brand Portal
  • Intro
  • Visual
  • Written
  • Digital
  • Tearfund.org
    • Component library
    • Front-end Documentation
  • Brand personas
    • What is a persona?
    • Our personas
  • Digital principles
  • Glossary of digital terms

Susan – The social pragmatist

Susan is 38. She has two children in primary school and works part-time in a bank. She goes to church every few weeks when her busy life allows.

‘Ultimately it doesn’t matter though–the end goal is doing good.’

Key goals

  • Find charitable causes that she can believe in.

  • Make quick and efficient donations.

  • Be kept up to date about the activities and successes of the charities she supports.

 

Behaviours

  • Supports a handful of charities every year – one or two of them by Direct Debit.

  • Tends to give to secular charities such as Oxfam or British Red Cross rather than Christian ones.

  • Very active on social media – constantly posting and commenting on Facebook and Instagram with her friends and family.

  • Doesn’t use social media for religious purposes.

  • Is aware of Tearfund, but has never donated to us due to lack of engagement.

  • Hasn’t seen anything to do with Tearfund in her church.

  • Doesn’t encounter much religious or charity content on her timeline.

 

Motivation/Attitudes

  • Kind and thoughtful; motivated by making the world a better place.

  • She is very pragmatic–to her, the end goal is more important than the values of the charity. She doesn’t really see any important differences between Christian and secular charities.

  • Dislikes getting too many printed materials in the post from charities.

  • Doesn’t really engage deeply with charities – trusts them to ‘do the right thing’ with her money.

We must

  • Give her a compelling reason to support Tearfund rather than secular charities.

  • Make it easy for her to set up regular payments if she wishes.

  • Provide interesting, engaging updates to bring Tearfund’s work to life.

  • Explore how to engage with her via social media.

 

We must not

  • Assume her faith will guide her naturally towards Tearfund.

  • Engage too much via printed materials.

  • Terms & Conditions
  • Cookies
  • Privacy Policy
All content ©2017 - 2025 Tearfund. Registered Charity No.265464 (England & Wales) No.SC037624 (Scotland). Website designed & built by Rareloop.

Privacy Policy

This website uses cookies to ensure you get the best experience on our website.