Susan – The social pragmatist
Susan is 38. She has two children in primary school and works part-time in a bank. She goes to church every few weeks when her busy life allows.
‘Ultimately it doesn’t matter though–the end goal is doing good.’
Key goals
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Find charitable causes that she can believe in.
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Make quick and efficient donations.
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Be kept up to date about the activities and successes of the charities she supports.
Behaviours
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Supports a handful of charities every year – one or two of them by Direct Debit.
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Tends to give to secular charities such as Oxfam or British Red Cross rather than Christian ones.
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Very active on social media – constantly posting and commenting on Facebook and Instagram with her friends and family.
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Doesn’t use social media for religious purposes.
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Is aware of Tearfund, but has never donated to us due to lack of engagement.
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Hasn’t seen anything to do with Tearfund in her church.
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Doesn’t encounter much religious or charity content on her timeline.
Motivation/Attitudes
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Kind and thoughtful; motivated by making the world a better place.
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She is very pragmatic–to her, the end goal is more important than the values of the charity. She doesn’t really see any important differences between Christian and secular charities.
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Dislikes getting too many printed materials in the post from charities.
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Doesn’t really engage deeply with charities – trusts them to ‘do the right thing’ with her money.
We must
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Give her a compelling reason to support Tearfund rather than secular charities.
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Make it easy for her to set up regular payments if she wishes.
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Provide interesting, engaging updates to bring Tearfund’s work to life.
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Explore how to engage with her via social media.
We must not
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Assume her faith will guide her naturally towards Tearfund.
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Engage too much via printed materials.